Sales tax can’t be charged on internet service. One company’s making a big mistake.

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...
Times Union

Dodgers great Clayton Kershaw ends his career unaware at first that he won the World Series again

You can't script that. You can't write it up. Even if I was not throwing 88 (mph), I still would be done. It's just the ...
Jezebel

Sofa So Good: How DreamSofa Is Crushing Customer Service Like a Boss

DreamSofa’s customer experience is the phoenix rising above a sea of meh. Take their white-glove delivery standard — this isn ...
Daily Voice on MSN

Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...