We’re standing at the edge of a profound shift in how work gets done. For years, we’ve talked about digital transformation, but the next wave isn’t just about digitising tasks, it’s about reimagining ...

Cable, internet, and telephone services provider Charter (NASDAQ:CHTR) in Q3 CY2025, but sales were flat year on year at ...

Optus CEO Stephen Rue has once again apologized for the company's network outage in September, which impacted calls to the country's emergency services network (Triple Zero) in Australia. Rue made the ...

Aries, revisiting your financial goals today might reveal a need for readjustments. Setting clearer short-term objectives ...

Avia is pleased to announce that it has been named a winner of the Customer Service Team of the Year in the 15th Annual 2025 Globee® Awards for Business. This esteemed awards program celebrates ...

Because customer trust is built on credibility. If a company’s leadership is drawn from a narrow set of backgrounds, ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

A consumer spots shampoo on a bathroom counter during a Prime Video series, encounters it while scrolling social media, sees a relevant display ad while reading hair care trends on a beauty site, ...

The mismatch causes problems when CRMs are deployed for government initiatives. CRMs are built to support a linear sales process—a deal is won, lost, or in progress. So CRMs categorize prospects by ...