Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

Garnett Station Partners has launched True North Fleet Services, a Philadelphia-based fleet services platform. No financial ...

Odyssey Math Tuition announces an AI-driven IT project to automate processes like scheduling and inquiries, scaling operations for mid-to-long-term growth while enhancing 24/7 customer service for ...

Smart meters will bring clear benefits for both consumers and power distribution companies (DISCOs). For consumers, they will make it possible to track electricity use in real time and manage energy ...

Digital tools, data platforms and customer surveys can only take a company so far. The real differentiator is people. This ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...

A first impression matters a lot in any business. It impacts the way their customers think about and interact with the brand. One of those little things that makes a great impression is a doormat.

This internally focused approach suffers from low user adoption, poor data hygiene, and end-user work arounds that add friction to customer relationships and hinder the customer interaction tracking ...

"Today’s ISP success depends not only on speed but on how effectively providers support the customer’s management of their ...