Odyssey Math Tuition announces an AI-driven IT project to automate processes like scheduling and inquiries, scaling operations for mid-to-long-term growth while enhancing 24/7 customer service for ...

Smart meters will bring clear benefits for both consumers and power distribution companies (DISCOs). For consumers, they will make it possible to track electricity use in real time and manage energy ...

Digital tools, data platforms and customer surveys can only take a company so far. The real differentiator is people. This ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...

A first impression matters a lot in any business. It impacts the way their customers think about and interact with the brand. One of those little things that makes a great impression is a doormat.

This internally focused approach suffers from low user adoption, poor data hygiene, and end-user work arounds that add friction to customer relationships and hinder the customer interaction tracking ...

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

One tactic is the incremental method, which involves smaller increases over time rather than a significant jump all at once.

In conjunction with the platform’s launch, True North has formed its first partnerships with Billy Bob’s Repair & Tire, a San ...

"Today’s ISP success depends not only on speed but on how effectively providers support the customer’s management of their ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

While much attention focuses on their immediate needs, such as shelter, food, and security, many forced migrants are doing ...