Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Paul Brown explains how dealerships can increase PVR, improve customer loyalty, and strengthen their F&I departments through coaching.

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

Salesforce Service Cloud is where the majority of agentic use cases currently are. This is an area where there is high ...

Black Friday 2025 (28 November) represents massive opportunity – SA consumers spent over R30bn across just three banks in 2024, with online transactions up 14% YoY. However, planning for just one day ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...

Getting local support for green projects in regional Australia is one of the thorniest problems of the energy transition. But ...

Black Friday 2024 shattered records with over R30bn spent across just three major banks, whilst Nedbank processed more than R3bn in settlements – a 12% increase from their previous high. The broader ...