In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially customer service and white-collar jobs.

Noren found the one he wanted, added it to his shopping cart and pulled out the American Express gift card his wife gave him ...

BOA honored their lifetime guarantee and quickly supplied new parts and instructions; I provided the labor. Here’s how it ...

Williams-Sonoma is seen saving tens of millions as AI agents replace human interventions with customer service ...

A sex offender who was hired by the state to work for the RMV has been fired, the Herald has learned. Leonard Shuster, a registered sex offender in Florida who moved up to Massachusetts after serving ...

On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

Artificial intelligence has quickly become a trusted companion in daily life. Whether it’s asking a chatbot for help making a recipe at home, using a voice assistant to manage your busy schedule, or ...

RG&E has kicked off its community connection series this week in the Rochester area. These open house events will give people the chance to have face-to-face conversations with a customer service ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

Missourians who work for the Internal Revenue Service in Kansas City are feeling the effects of the government shutdown, as ...