Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

Thanks to AI, data science tasks that once demanded specialized skills can now be performed faster, more accurately and at a ...

In U.S. telecommunications, where customer expectations soar and data grows exponentially, the ability to unify, modernize, ...

Your SMB may have survived without big data. However, big data isn't just about big business anymore. Learn how to use big ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Data integration platform provider Nexla Inc. today announced the launch of Express, a conversational data engineering ...

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

Jacqui Muller, researcher at Belgium Campus iTversity and a UiPath Most Valued Professional looks at how AI-powered robotics ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

DIVACS today is proud to announce its advanced artificial intelligence (AI) capabilities within the DIVACS Value ...

Sitecore aims to close the gap between content, data and decision-making — turning marketing execution into adaptive ...

Mastermind Bill Egan explains how Mastermind CoPilot helps dealers work smarter, connect faster, and close more deals.