"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

As Malaysia intensifies its push toward digitalisation under the MyDigital agenda and the Inland Revenue Board’s (LHDN) ...

Dennis De Weerd discussed the company's growth, the accelerating pace of technological change, and his optimistic view of ...

The typical startup’s development path is a journey from chaos to system. This is about a living organism, evolving in ...

Businesses must convince customers their personal data is safe. Run a cybersecurity risk assessment to protect company and customer data.

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Entrepreneurs know firsthand that running a business in today’s world feels anything but small. The details and deadlines can ...

Built to replace outdated, rigid PAS systems, Terra Policy offers a cloud-native alternative with intuitive design, automation, and real-time integrations. By eliminating long implementation cycles ...

Product managers are almost always builders, people who want to understand how systems operate, who optimize workflows, who ...

Siloed supply chain management processes are prone to errors and communication breakdowns, which inhibit growth for most organizations.

Identity resolution often anchors vendor pitches. Vendors claim CDPs can merge disparate identifiers into coherent customer ...