New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

Standardization also makes training faster, giving new employees confidence and reducing costly errors during rush periods.

Get key Q3 2025 earnings insights from Verizon as new CEO Daniel Schulman drives a customer-centric shift, cost cuts, and AI innovation.

Lakeshore Council and staff officially marked the reopening of Town Hall at 419 Notre Dame Street with a ribbon cutting ...

After 20 years with UPS, University High alum LaQuan Hughes found a new purpose as a teacher and coach, proving it’s never ...

Terri Cole, president and CEO of the Greater Albuquerque Chamber of Commerce, believes Bernhard Capital Partners’ proposed ...

A supermarket chain has lifted its customer service game and rolled out grocery chauffeurs to prevent loss at its stores.

Keys Energy Services has been made aware of several customers receiving scam phone calls involving their electric accounts.

The number of TV subscriptions (retail) decreased to 176,000 (213,000).

Registration is now open for MLGW's Winter Moratorium program, which aims to prevent service cutoffs during the winter months ...

Before turning the page on National Women's Small Business Month 2025, Editor Jeff D'Alessio convened a panel of 31 local ...