Online retailers are increasingly being targeted by money laundering schemes, as criminal networks exploit refunds, ...

Agentic AI is pushing online commerce beyond chatbots, forcing brands to rethink how shoppers discover products and stay ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs. Nimble’s ...

Virtual agents and AI chatbots will be eating into search engine volumes over the next two years, causing them to decline by 25%, according to a report released Monday by technology research and ...

Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now” button. By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar.

Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a ...

Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks. From holiday ...

Artificial intelligence (AI) is driving more innovation in e-commerce, turning what was once an intriguing concept into a must-have competitive advantage. No longer just a tool for efficiency, AI is ...

There has been a lot of hype around generative artificial intelligence and for good reason. It opens up a plethora of opportunities, including in the areas of commerce and content. Gen AI technology ...

One of the most successful direct-to-consumer shopping outlets for China-based vendors outside of China’s own Alibaba e-commerce platform is Amazon. This trend has been accelerating for years.

Online shopping returns cost retailers billions of dollars, pump tonnes of carbon dioxide into the atmosphere, and dump billions of pounds of waste into landfills, according to a global plastics ...

Package thieves snatched US$12 billion in goods this year, according to a report released Tuesday by Security.org. Based on a survey of 11,000 adults in 50 states, the report also noted that ...