Earlier this week, a report surfaced with claims that Apple is preparing to roll out a new remote and URL-based iOS Diagnostics service. Since then, we’ve learned that Apple Stores across the globe ...

One of the irritating things about living in the walled garden that is iOS is that Apple isn’t super-forthcoming with human-readable diagnostic information. Fortunately, the internet is usually a ...

Yesterday I wrote about Forensic Scientist Jonathan Zdziarski's presentation at HOPE/X where he demonstrated "a number of undocumented high-value forensic services running on every iOS device" and ...

In what appears to be a response to allegations of installing "backdoor" services with the intent to harvest data from iOS devices, Apple on Tuesday posted to its website an explanation of three ...

Earlier this week, Apple denied claims that it had hidden secret backdoors in its iOS platform that could allow the government or malicious users to extract a variety of critical and personal details ...

Apple has reportedly completed a diagnostics solution for iOS that will enable users to send reports to Apple about their device remotely, obtaining useful tips and repair information when needed. Joe ...

While reports claim Apple is looking to remotely address iPhone and iPad issues with a Web-based service, the company is already utilizing the same technology for some repairs conducted in its retail ...

Joe Caiati has a good primer on what diagnostics and usage data mean in iOS, what you can do, and when it’s probably time to book an appointment at the Genius Bar: I would liken the Diagnostics & ...

Hardmac reports that Apple has made an internal announcement that it has completed work on tools that will allow support technicians to utilize remote diagnostics on iOS devices, receiving key ...

Mac issues can occur for a variety of reasons, but in general most errors can be traced back to unstable software. The best way to prevent problems from cropping up is to make sure you are using the ...

As iOS battery issues persist, Apple has issued another statement regarding the iPhone shutdown plague affecting many iPhone 6s owners. The company says it plans to release a new diagnostic tool with ...