FOX31 Denver

Customer Service Scripts │ Top 25 Call Handling Word Choices and Phrases that Agents need to use to Deliver Great Csat

Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...
TechRepublic

7 No-Fluff Cold Call Script Examples You Can Steal

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...
Hosted on MSN

Call Center Demanded Employees Stick To The Script No Matter What The Customer Says, But It Created Some Really Awkward Scenes

Most of us have been on the other end of one of these calls… we have a problem, and a call center representative is talking to us like a robot. But in this story, we get to hear the other end of a ...
Digital Trends

Getting jerked around? Here’s how to record customer service calls

There are few things worse than needing to call a customer service agent for help. Stubbing your toe? Maybe. Working on Christmas? Probably. Hearing the final score of a game you DVR’d? Definitely.
USA Today

Frustrated travelers start recording customer service phone calls. But does it work?

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...