“Shoulda, woulda, coulda.” That’s among the most disheartening thoughts you can have when it comes to the health of a loved one or your own health decisions. Yet, that’s often the reaction from ...

As healthcare leaders face the growing demand for patient-centered care (PCC), the juggling act of improving patient satisfaction, controlling costs, and driving innovation can be overwhelming.

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Digital healthcare tools, from patient portals and telehealth to remote hospital monitoring systems and consumer wearables, are putting consumers in the healthcare experience driver’s seat. Healthcare ...

Samsung is developing a “health hub” designed to help patients share data with their doctors and stay informed about medical advice between visits. The company’s plans, reported Monday by Bloomberg ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

Objectives To gain an in-depth understanding of the experience of elderly joint replacement patients in making surgical decisions and to identify the needs of patients in the decision-making process.