Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

Now it’s time to prep for the conversation that’ll either improve or dampen your chances with a potential employer. Here’s a quick list of what you should say and do during an interview versus what ...

With the new year underway employers are beginning to resume normal business activities and restart their hiring process. Similarly, many school and university graduates are beginning their job search ...

Every company has a unique set of interview questions they use to determine how well job candidates would fit into a specific role. However, there are some questions that are pretty universal when ...

When you're preparing for a job interview, one of the first things you can do is research what previous candidates have shared about their own interviews with that employer. Some of the most helpful ...

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