We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

i'm trying to use remote assistance on xp pro on both machines using internet and it works, i can see his desktop and whatever he's doing but i can't actually use his computer myself on my computer. i ...