"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Cybercriminals stole and leaked Toys "R" Us Canada’s customer information recently, putting numerous people at risk of ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Many companies have policies and reporting processes pertaining to sexual harassment as a result. DoorDash has both a privacy ...

Toy store Toys “R” Us Canada notified its customers that a threat actor stole their personal information and leaked it on the ...

The owner of Rainbow Cactus, a long-standing Virginia Beach nightlife establishment, pleaded guilty Tuesday to malicious ...