Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...
The workforce has evolved, and workforce management needs to keep pace. Here are seven trends organizations should consider when examining and updating their workforce management strategies and ...
With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...
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