Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...
In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...
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Customer service representatives working at a call center wearing facemasks and using headsets during the Covid-19 pandemic. The supply chain crisis has created a ripple effect of other crisis ...
Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...
A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...
Most people can probably agree that there are few things more frustrating than airline delays or cancellations that leave you stranded at the airport. Whether the issues are the result of an ...
CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives on August 11. According to Spectrum, by the end of 2022, it plans to hire more than 100 ...
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