Engadget readers like yourself are probably more tech savvy than the average person. That means you may get roped into helping older family members with email woes, new phone setups, or deciphering if ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Whether you’re the person others always turn to for tech support or you’d like to learn how to really use sites like Facebook, Netflix, Spotify, and YouTube but don’t just want to fumble around, ...

Creators grew alarmed when educational videos that YouTube had allowed for years were suddenly being bizarrely flagged as “dangerous” or “harmful,” with seemingly no way to trigger human review to ...

VMware has made an important feature of the latest and greatest ESXi (a.k.a. the vSphere hypervisor) -- the command-line environment or tech-support mode -- a bit complex to access. (Tech-support mode ...