Thank you for joining us on "The cloud hub: From cloud chaos to clarity." Oliver de Wilde, Hitachi Energy’s global head of service integration, talks about the company’s implementation of ServiceNow’s ...

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Blender maker Vitamix has rolled out its ServiceNow IT service management (ITSM) software beyond the confines of the IT department to automate tasks across the business. The company, which has 900 ...

The economic downtown is pushing more organizations toward defined processes and services to deliver more and better IT services. This discipline is known as IT Service Management, or ITSM. While ITSM ...