In today’s managerial world, there is a risk as subtle as it is pervasive: mistaking models for reality, representations for ...

Robert Birnbaum postulated that academic leadership can be categorized into four basic organizational models: collegial, bureaucratic, political and anarchical. He described these models in his 1988 ...

The most common organizational structure in business is a hierarchy of functional departments and units through which work flows in order to achieve maximum performance. Its alignment enables ...

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For much of our country’s modern history, our understanding of organizational structures was one of duality: for-profit or nonprofit. For much of our country’s modern history, our understanding of ...

The school district—long the fundamental unit overseeing public education for some 50 million American children—is an institution in flux. Like a landmark building that keeps its facade while ...

Any project, supported or not by a committee, that is currently being worked on or is considered active, and will have an end date. In accordance with Section 1544 of the FY2025 National Defense ...

No one formula exists for designing a customer experience organization. Many considerations do, however. I’ve heard from countless CX executives, both seasoned and new, about how much more successful ...