When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in-house, yet whatever they went with ...

In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild ...

When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

IT leaders who can get past the idea that open-source CRM software doesn't cost enough say they like the power and flexibility of owning their own code. A good CRM package does you no good if ...

BANGALORE, INDIA: The recessionary time has forced businesses to minimize their IT expenditure. Enterprise spending on proprietary applications too took a hit. Today in any business scenario, as ...

I've always been a fan of SugarCRM - but a critical fan. One who griped because he loved. I've liked the quality of the platform and the products. I've liked the staff and management team. I've liked ...

India-based vTiger on Wednesday released vTiger 3.2, the first commercial version of its open source customer relationship management application. The product is targeted at SMEs and includes various ...

I started using free customer relationship management software called Fat Free CRM to organize sales leads a few months ago. I got hooked on Fat Free because it is an open-source application, which ...

If you’ve already checked out CIO’s newest survey on open source use in the enterprise, you know that among enterprise applications that IT leaders are using now, three types of open source ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...