CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

The pizazz feels welcoming and familiar: the expectant crowd filling a hangar-sized convention hall; a stage the width of a football field; the pounding music and widescreen visuals; the discreet ...

Study of 11 LLMs shows they rarely refuse to answer, even when they probably should Artificial intelligence chatbots can be ...

Some suggest that society should urge everyone to do an annual mental health check-up via AI. This is feasible, but is it ...

As members of the public increasingly turn to AI with health concerns, University of Birmingham researchers are leading a global program to build the first definitive guide for safely navigating ...

Large language models (LLMs) have been championed as tools that could democratize access to information worldwide, offering knowledge in a ...

Subtle shifts in how users described symptoms to AI chatbots led to dramatically different, sometimes dangerous medical advice.

This paper empirically evaluates the ability of current Large Language Models (LLMs) to analyze macrofinancial coverage in IMF Article IV staff reports, using human economists' assessments as a ...

Researchers from Stanford and Princeton found that Chinese AI models are more likely than their Western counterparts to dodge ...