That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

It's a dead heat. Edge: Even To ITIL or Not to ITIL? The most polarizing line of demarcation among help desk software solutions is whether or not a service adheres to the Information Technology ...