Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...

In this month’s troubleshooting problem, we have a customer who can only tell us that the equipment that serves their small office “isn’t working.” When you arrive, you confirm that the building ...

While heat pump problems are far outweighed by their many benefits, it is well worth getting to know where homeowners often run into issues with both air source heat pumps as well as ground source ...

Your backup heat is supposed to be the quiet safety net in your home’s comfort system, not the star of the show. Yet in many houses, the setup looks perfectly normal until a cold snap hits, the ...

A heat pump heats and cools your home, functioning like a combined furnace and central air conditioner. Because they absorb and move heat from the air, heat pumps are exceptionally energy-efficient ...