For many of us, “employee feedback” sparks memories of uncomfortable annual conversations with unapproachable managers. In today’s world, however, employee feedback has evolved into ongoing listening ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...

As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

Why do people react defensively to feedback, even when the feedback is helpful and reasonable? Cognitive Distortions There are at least three common cognitive distortions that contribute to why people ...

No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...

We have literature galore that eulogizes the importance of feedback in enhancing performances in the workplace. This assumption is one of the classic cases of jumping to conclusions. Feedback doesn’t ...