Add Yahoo as a preferred source to see more of our stories on Google. A woman holds some prescription drugs. A Longwood, Fla., woman holds some of the daily prescription medications she needs. Eleven ...

Last week, I visited the American Museum of Natural History in New York with my kids. As I stared at one particular giant dinosaur, I thought to myself, "Hey, that's me!" Indeed, the magnificent ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Dr. Lamas, a contributing Opinion writer, is a pulmonary and critical care physician at Brigham and Women’s Hospital in Boston. My patient’s wife glared at me from across his bed, where she stood ...

Close-up of an angry patient pointing his finger at a doctor Physicians can take steps to reduce their risk of being sued by having a low threshold for discharging angry patients from their practice ...