The operator is going off the hook for millions of customers, CNN reported. Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get ...

“You won’t be able to dial 411 on AT&T Phones to request phone numbers or addresses. Also, when placing calls, you’ll need to dial phone numbers directly as Operator Assistance won’t be available,” ...

Keeping an outdated and disorganized phone list of your friends and family is becoming an expensive bad habit. That’s because one of the alternatives for finding numbers, using directory assistance ...

AT&T Inc. announced that it would end directory assistance for its Voice over Internet Protocol (VoIP) customers. Traditional landline customers will still be able to access directory assistance. "We ...

Operator-assisted telephone calls will become more complex this fall when consumers of regional Bell companies will have to determine which type of assistance — local or long-distance — is required to ...

The rate at which Illinois Bell directory-assistance operators like Marian Rogers handle calls is astonishing. Between the weekly business hours of 10 a.m. and 2 p.m. nearly 100,000 calls an hour are ...

A friend recently asked me a question about her phone company’s directory assistance service. “Don’t get me started,” I groaned, and then couldn’t keep my mouth shut. Here’s my rant: We’re paying more ...

The days when the phone company provided “information,” instead of “directory assistance,” may be returning, at least for people willing to pay. Operators will not only give callers street addresses ...

(CNN) — The operator is going off the hook for millions of customers. Starting in January, AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an operator or get directory ...