“Oh, by the way, what’s your customer retention?” asked the managing partner of a venture firm while we were in the final stages of their due diligence. It was the turn of the millennium, and I was ...

Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

ST. LOUIS—Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has announced a Net Promoter Score (NPS) of ...

GENEVA, Feb. 08, 2024 (GLOBE NEWSWIRE) -- Temenos (SIX: TEMN) today announced that it has achieved a market-leading Net Promoter Score (NPS) of +54 following a survey of over 900 customer contacts.

BANGALORE, India--(BUSINESS WIRE)--Last year B2B SaaS companies lost over $15 Billion in ARR (Annual Recurring Revenue) from customer churn and it is estimated that annual customer churn would hit $50 ...

Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a ...

Understanding the health of your business starts with customer focus: Are you providing breakthrough value to your customers? Is it value that’s so far above and beyond other solutions that it’s worth ...

In 2003, I invented the Net Promoter score as a way to measure how well companies generate loyalty among customers. Almost two decades later, I still believe in Net Promoter scores: The growing body ...