The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Now here’s a first — crooks who realize the importance of customer service. It’s the latest twist in the global CryptoLocker ransomware attack. This diabolically nasty malware locks up all of the ...

Scores of shoppers are complaining about the Army and Air Force Exchange Service's new website, shopmyexchange.com, which launched unofficially in late September. On the exchange's Facebook page, more ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

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Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

This restaurant is known for its friendly and attentive staff, and we've uncovered the secrets behind its above-and-beyond ...

Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or watching a ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

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