Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs — ...

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How to use knowledge graphs to improve customer experience — digging into the healthcare example. Knowledge graphs are well known to the Pharma industry, and their power has been utilized for many ...