In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

TechSee, the pioneer in multi-modal AI for customer service, announced today the appointment of Elizabeth Tobey as Senior Vice President of Marketing. Tobey joins as TechSee enters a new growth phase, ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s ...