Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Broadcast Electronics appointed Derald McHatton to the position of RF customer service engineer. The company notes this is the second customer service engineer hired in the last couple of months. In ...

Broadcast Electronics has hired Jon Foreman as customer service engineer for the company’s digital studio line. He comes to BE after a 20-year career in radio studio engineering, having most recently ...

In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...