Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. If you’re trying to grow ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Here’s what you need to know. Whether it’s a bored demeanor, a dismissive look or just ...

An AT&T customer who switched to the company’s FirstNet service for first responders got quite the shock when his bill came in at $6,223.60, instead of the roughly $260 that his four-line plan ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces the ...

American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline. "Today, we announced updates ...

Nintendo Customer Support Concern Following Outsourcing Decision Ahead of Switch 2's First Holiday Season Impacted workers say they feel "betrayed" after years of service. By Rebekah Valentine Posted: ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...

Sixty-four percent of U.S. workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. Dissatisfied employees were more than 2.5 times ...

So if the door of the plane is closed, and they back up 20 yards and wait an hour to take off, is that an “on time” departure? And does that mean that when I land on schedule but wait an hour for a ...