In retail marketing, it’s essential to tailor unique strategies to every business while also never forgetting across-the-board basics. During the Sept. 30 virtual event, “Building a Blueprint for ...

Every day, across the globe, a familiar scene unfolds: shoppers dash into stores, eager to grab their purchases and head home. But there it is—the dreaded queue, snaking endlessly toward the lone, ...

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

When it comes to customer experience at the nation’s largest retail pharmacy chains, there is plenty of room for improvement, according to Tilak Mandadi, the chief digital, data, analytics and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The growth in the customer experience management market is a direct reflection of the ...

Generative AI can power lifelike chatbots and create digital models for trying on clothes, but it comes with risks that retailers should know. Artificial intelligence is everywhere, but users may not ...

Kim Sang-hyun, vice chairman and CEO of Lotte Retail Group, said Wednesday that digital transformation is reshaping the ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...