Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange. Customer service and support (CSS) leaders ...

Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise ...

Gartner’s latest survey, “Top Goals and Priorities for Customer Service and Support Leaders in 2023,” revealed that the two most important business goals for 2023 are improving operations and growing ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

AI is continuously evolving, and as a result, innovative organizations and platforms are discovering brilliant new applications for this potent technology. The Fast Company Executive Board is a ...

Opinions expressed by Entrepreneur contributors are their own. The digital age has ushered in a new era where data reigns supreme, providing businesses with valuable insights into customer behavior, ...

Do you know how to leverage the power of data to improve the customer experience in your fast-casual restaurant? Diners love fast-casual restaurants, as they combine the convenience and speed of a ...

SYDNEY--(BUSINESS WIRE)--Australian companies have changed how they manage contact centers and respond to customer needs since the COVID-19 pandemic began, and this transformation is likely to ...

Vodafone Qatar has been recognised with three major awards at the '11th Middle East Enterprise AI & Analytics Summit 2025’ in Doha, reaffirming its leadership in ...