Role playing can be a very effective way to help employees learn how to deal with various types of conflict. By acting out their responses in a relatively risk-free environment, employees can test ...

While conflict is natural, it can also be one of the most uncomfortable parts of life and business. Where two or more people feel strongly about opposing ideas, emotions can run high and communication ...

NORWICH — Screaming hysterically, a young man paces in an alley and holds a knife to his throat as a pair of Norwich Police Department officers stand a dozen feet away, trying to communicate with him ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...

Eileen F. Babbitt is Professor of International Conflict Management Practice and Director of the International Negotiation and Conflict Resolution Program at the Fletcher School of Law and Diplomacy ...

I'm going to dust off my management consulting hat for this one - please bear with me. Yesterday, Stuart Lauchlan parsed a Forrester Consulting report commissioned by Hybris/Accenture on the ...