UP THE CALL TO HOLD A PHONE PROVIDER ACCOUNTABLE. KETV NEWSWATCH SEVEN’S JOEY SAFCHIK FOLLOWS UP ON A STORY WE BROUGHT YOU LAST WEEK ABOUT A GREAT GRANDMA WHOSE PHONE LINE WAS DOWN FOR TWO MONTHS.

CenturyLink customers in Essex may soon see a stop-gap solution to outages and poor phone service there, but the plan proposed by the telecommunications giant raises as many questions as it answers.

After receiving years of sub-par phone service from CenturyLink, the residents of Essex are asking if they will once again be forgotten in the state’s recently announced “solution” to the problem. At ...

HALIFAX COUNTY, Va. (WSET) — As Rogers Martin's phone rang in her home, she was reminded that just a few days ago, that wasn't possible. "My services was out for 20 days," Martin said. She wasn't the ...

The advent of the internet era took the world by storm. Where letters and telegrams used to take ages to deliver, the internet turned the whole picture around. The world now is pretty much an advanced ...

It looks like Banks is 30 mins away from Portland. How can it be that there is no broadband / phone coverage there? Click to expand... Same reason I have fiber run thru my neighborhood and my neighbor ...

CenturyLink, now Lumen Technologies, is trying to shed essential regulations that protect its customers in its recent filing with the Minnesota Public Utilities Commission (PUC). If approved, this ...

Montana regulators won’t be letting CenturyLink off the hook for poor phone service in rural areas. The Public Service Commission unanimously declined to waive the “out of service” requirement for the ...

Nancy Tomhave, who lives in St. Paul’s Hayden Heights neighborhood, won’t be taking calls from some loved ones on Thanksgiving, and not for lack of trying. Carolyn Ross, who lives across the city near ...

After a late July storm, southern Albemarle County resident Melissa Riley went more than 50 days without internet or phone service before CenturyLink resolved the problem just this past Friday.