Humana rolls out AI support tool for call centers

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting ...
TechRepublic

5 Chatbot Call Center Examples +3 Times You Need a Human

5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...
CMS Wire

An Essential Guide to Contact Center Workforce Management

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...
Business.com on MSN

How to choose the best call center software

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...