Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...

In the coming years, growing competition among customer relationship management (CRM) providers—including technology titans like Microsoft, Salesforce, and Zoho—will cause a fundamental shift in the ...

Even good problems are still problems. Successful software companies not only see client growth, but each client changes the way they want to use a product. With a growing client base and proven ...

Your free business.com+ membership unlocks exclusive tech deals and advisor support Business.com aims to help business owners make informed decisions to support and grow their companies. We research ...

Customer Relationship Management (CRM) software is a vital piece of tech that over 91% of businesses with 11 or more employees are already benefiting from. But, with such a wide range of sectors and ...

Zoho CRM's extensive lead generation, team collaboration, artificial intelligence (AI)-powered automation and analytics features, along with a vast list of available integrations, make it our pick for ...

Constructive continues to add new features to its Partnerpedia family of online partner-community solutions. The latest is lead-management capabilities for the Partnerpedia Open Community and Private ...

Every business can benefit from a customer relationship management (CRM) system; however, the needs of small to mid-sized businesses (SMBs) often differ significantly from those of enterprises. Not ...