Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

If you frequently shop on Amazon or use their various services, you may find yourself in a situation where you need assistance but it’s not entirely clear how to reach out to their customer service ...

Dear John: Everyone talks about how great Amazon customer service is, but be forewarned: if you buy an item on the Amazon Marketplace from a third party and need support — a refund, missing parts, etc ...

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Dear John: OK — this is a bit ridiculous. I e-mailed you less than 48 hours ago and this evening I received a call from Amazon rectifying all the frustration I have gone through with my frozen account ...

Drivers will be able to deliver parcels in your home even when you're not there. — -- Amazon announced today that it is launching a service that allows a driver not only to drop a package off at ...