Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...
As part of AWS re:Invent 2024, Amazon Connect introduced multiple new features including generative AI-powered customer segmentation for targeted campaigns and native WhatsApp integration for ...
New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...
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