Agentic AI stands among the most impactful levers for efficiency, boosting productivity and driving revenue growth, but it’s ...

Chin's observation that the easy use cases are running out deserves attention. The first wave of generative AI adoption rewarded speed over architecture. The next wave will reward organizations that ...

GBS is uniquely positioned to lead the enterprise into the agentic AI era. By design, GBS sits at the intersection of processes and data across multiple business units. Finance, HR, supply chain and ...

When it comes to agentic artificial intelligence, the fear of missing out factor is clear. Organizations are plopping down agents, in part, because that’s what everyone else seems to be doing. But ...

The world of enterprise technology is painted with promises of transformation, but behind the glossy presentations and pilot project success stories lies a sobering reality. Business intelligence ...

Today's AI agents don't meet the definition of true agents. Key missing elements are reinforcement learning and complex memory. It will take at least five years to get AI agents where they need to be.

NEW YORK — Not even the trailblazers rolling out agentic AI technology can truly say how it will ultimately change the definition of a good customer experience, but they are fully prepared to learn.